Frequently Asked Questions
About Our Products
Q: What does "refurbished" mean for circuit breakers and contactors?
A: Our refurbished products are genuine ABB, Schneider Electric, and Fuji components that have been professionally inspected, tested, and verified to meet original performance standards. Each item undergoes rigorous quality checks to ensure reliable operation and safety.
Q: Are refurbished products as reliable as new ones?
A: Yes! Our refurbished products are fully tested and quality-checked. They offer the same functionality and safety as new products at a significantly lower price. All items come with a 3 days warranty coverage (conditions apply) for your peace of mind.
Q: Do you sell counterfeit or fake products?
A: Absolutely not. We only sell genuine ABB, Schneider Electric, and Fuji products. All items are authentic branded components that have been verified and tested.
Choosing the Right Product
Q: How do I know which amperage rating I need?
A: The amperage rating should match or slightly exceed your application's current requirements. Consider:
- Motor horsepower (HP) or kilowatt (kW) rating
- Voltage of your system (single-phase or three-phase)
- Starting current requirements
- Safety margin (typically 20-25% above normal operating current)
If you're unsure, contact us via WhatsApp for expert technical support.
Q: What's the difference between MCB and MCCB?
A:
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MCB (Miniature Circuit Breaker): Lower amperage ratings (2A-100A), used for residential and light commercial applications
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MCCB (Molded Case Circuit Breaker): Higher amperage ratings (16A-1600A), used for industrial and heavy commercial applications with adjustable trip settings
Q: What does the "breaking capacity" (kA) mean?
A: Breaking capacity indicates the maximum fault current the breaker can safely interrupt. For example:
- 25kA - Light commercial applications
- 36kA - Standard industrial applications
- 50kA-70kA - Heavy industrial and utility applications
Choose based on your system's potential short-circuit current.
Q: What's the difference between 3-pole and 4-pole circuit breakers?
A:
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3-Pole: For three-phase systems (protects L1, L2, L3)
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4-Pole: For three-phase systems with neutral protection (protects L1, L2, L3, N)
Technical Questions
Q: Can I use a contactor rated for AC1 in an AC3 application?
A: No. AC1 ratings are for resistive loads (heaters), while AC3 ratings are for motor loads. Always use the AC3 rating when selecting contactors for motors, as motors have higher inrush currents.
Q: What's the difference between NO (Normally Open) and NC (Normally Closed) contacts?
A:
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NO (Normally Open): Contacts are open when the contactor is de-energized, close when energized
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NC (Normally Closed): Contacts are closed when de-energized, open when energized
Choose based on your control circuit requirements.
Q: Are your products compatible with Pakistani voltage standards?
A: Yes! Our products are suitable for Pakistan's electrical standards (220-240V single-phase, 380-400V three-phase). Always verify voltage ratings before installation.
Q: Do I need an electrician to install these products?
A: Yes, we strongly recommend professional installation by a qualified electrician. Circuit breakers and contactors involve high voltages and currents that require proper expertise for safe installation.
Warranty & Quality
Q: Do your products come with a warranty?
A: Yes, all our products come with a 3 day warranty coverage (Terms and Conditions Apply). For more details, Please visit : https://fixedelectronics.com/policies/refund-policy
Q: How are products tested before sale?
A: Each product undergoes:
- Visual inspection for physical damage
- Electrical continuity testing
- Insulation resistance testing
- Operational testing under load conditions
- Verification of trip settings (for MCCBs)
Q: What if I receive a defective product?
A: Please refer to our Return & Refund Policy. We stand behind our quality testing and will address any genuine defects.
Ordering & Payment
Q: Do you offer Cash on Delivery (COD)?
A: Yes! We accept Cash on Delivery as well as bank transfer payments.
Q: Can I order in bulk or get wholesale pricing?
A: Yes! We offer bulk order discounts for contractors, electricians, and industrial buyers. Contact us via WhatsApp or phone for wholesale pricing.
Q: Do you provide technical support for product selection?
A: Absolutely! Our team has expert technical knowledge. Contact us via WhatsApp, phone, or email with your requirements, and we'll help you select the right products.
Q: Can I get a quotation before ordering?
A: Yes, contact us with your requirements and we'll provide a detailed quotation.
Delivery
Q: How long does delivery take?
A: Please refer to our Shipping Policy for detailed delivery timeframes for Lahore and other cities across Pakistan.
Q: Do you ship outside Pakistan?
A: Currently, we only ship within Pakistan.
Contact & Support
Q: How can I contact you for technical questions?
A: You can reach us via:
- WhatsApp (floating button on our website)
- Email: fixedelectronicx@gmail.com
- Contact form on our Contact page
Our team is ready to help with product selection, technical specifications, and any questions you have.
Q: Do you have a physical store I can visit?
A: Yes, Our office is located in the heart of Lahore’s electrical market:
Raza Electric Market
3rd Floor, Office No. 5
Brandreth Road, Lahore, Pakistan
Still have questions? Contact us via WhatsApp or email, and our expert team will be happy to help!
